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SmileDirectClub is closing! Why it’s happening & what to do | Caudill & McNeight Orthodontics Skip to the content

SmileDirectClub is closing! Why it’s happening & What to do

December 21, 2023

We’ve recently heard the news about SmileDirectClub closing its doors. Because there may be many local patients that feel abandoned, we’ve decided to hold out a helping hand. We have the most experienced clear aligner orthodontists on the Space Coast and are happy to offer a thorough complementary consultation that will exceed the mail order aligner experience with Smile Direct Club. You CAN continue your journey towards the smile you’ve always wanted!

Your treatment will be constantly monitored by experienced orthodontists with a team that can easily answer any question regarding your treatment.. You will be reassured to know that there is less risk of people experiencing smile-related issues with a local orthodontist. We will evaluate the information necessary with imaging, x-rays and and in person evaluations that are required to meet the standard of care in orthodontics.

We want you to know that we’re here for you and your family, and we’re not going anywhere! We’re proud to be Melbourne, Merritt Island and Viera’s first choice for families seeking the highest quality orthodontic care for kids, teens and adults.

 

What happened to SmileDirectClub?

Here’s what we know about the SmileDirectClub bankruptcy, as reported by The Associate Press:

  • SmileDirectClub filed for bankruptcy at the end of September 2023, due to a near $900 million debt.
  • SmileDirectClub has been sued for “unlawfully using non-disclosure agreements to manipulate online reviews and keep customers from reporting negative experiences to regulators.”
  • SmileDirectClub has also run into a number of legal battles stemming from the health risks their patients have been susceptible to, particularly patients developing advanced gum disease and their “doctors” misdiagnosing cases.

In the last 3 years, the Better Business Bureau has reported that SmileDirectClub racked up a whopping 1,762 complaints from consumers!

 

What to do if you’re currently in treatment with SmileDirectClub

All you have to do is request a complimentary consultation with us, and we’ll help you achieve the beautiful smile you deserve – with safe, personalized, high-quality orthodontic care.

You and your family’s smiles deserve the absolute best. That includes highly-personalized care, expert treatment monitoring from a 5-star orthodontist, convenient locations, and flexible financing options with NO hidden fees.

Your health, safety and satisfaction are our top priorities. No two patients are the same – not their smiles, lifestyles, preferences or needs.

  • Dr. Caudill, Dr. McNeight and Dr. Naglieri create custom treatment plans on an individual basis.
  • At every visit, you’ll see your highly-qualified, personal orthodontist who knows you, understands your needs, and remembers the little details about you!
  • We offer flexible financing options and create custom payment plans to suit your budget. With our in-house office financing payment plan, you can make an initial down payment followed by low monthly payments – interest-free. We also offer CareCredit financing with no interest if paid within the promotional period of 6 or 12 months! And if any of our discount opportunities apply to you (family and siblings discount, military, teacher, and pay-in-full), your cost will be even lower!

 

We bring you expert orthodontics for all ages.

Our orthodontists have decades of experience creating beautiful smiles for children, teens and adults. You can choose from a range of modern orthodontic treatments, including Invisalign® clear aligners and advanced self ligating braces (metal and clear).

We’ll start with a complimentary consultation and free orthodontic exam to assess your current smile, then create a custom treatment plan that ends in your perfect smile.

 

Why should you NOT consider mail-order/DIY clear aligners?

Misdiagnoses
With online orthodontics or Invisalign online (like SmileDirectClub), you will many times have to take the responsibility of the doctor’s decisions. These companies will send you a DIY impression kit with a putty material that you bite into, then send back to the company through the mail. There is a LOT of room for error this way.

If you don’t bite evenly into the tray or the impression is damaged in the mail, the aligners they create won’t be accurate or comfortable to straighten your smile. This can lead to an ineffective treatment plan and cause serious damage to your teeth, gums and ultimately your smile!

Cost
SmileDirectClub and similar companies also say that they offer “lower treatment fees”; however, consumers have reported a number of hidden fees tacked on throughout treatment. The cost of risky DIY clear aligner treatment can come out higher than the cost of treatment created and monitored by a highly-experienced, highly-qualified local orthodontist.

 

Choose Caudill & McNeight Orthodontics, a trusted orthodontist in Melbourne, Merritt Island and Viera!

The risks of ineffective orthodontic treatment can lead to a slew of issues involving your finances, your smile and your health.

Choose quality care from the start and save yourself the headache. Whether you’re currently undergoing SmileDirectClub treatment or are considering treatment, we welcome you with open arms (and smiles!) to the Caudill & McNeight family.

Request your complimentary consultation and free orthodontic exam with us at one of our conveniently located orthodontist offices in Merritt Island, Melbourne or Viera.

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385 Pineda Ct, Ste 100
Melbourne, FL 32940

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270 N Sykes Creek Pkwy, Ste 104
Merritt Island FL 32953

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5500 Stadium Pkwy, Ste 200
Viera, FL 32940

View location details

Melbourne Orthodontic Office

385 Pineda Ct, Ste 100
Melbourne, FL 32940

Merritt Island Orthodontic Office

270 N Sykes Creek Pkwy, Ste 104
Merritt Island, FL 32953

Viera Orthodontic Office

5500 Stadium Pkwy, Ste 200
Viera, FL 32940

(321) 259-3237
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